Effective Date: 1/8/2026
Last Updated: 5/9/2026

1. Introduction

This Refund and Cancellation Policy explains the rules applicable to SchoolFlow subscriptions, cancellations and refunds.

2. Subscription Cancellation

A customer may cancel its SchoolFlow subscription through the available account or subscription-management process or by contacting SchoolFlow.

Cancellation will normally prevent renewal at the end of the current paid subscription period unless otherwise stated.

3. Effect of Cancellation

Unless otherwise specified:

• The customer may continue using the service until the end of the paid subscription period;
• No new renewal charge should be made after a valid cancellation;
• The customer's access may end when the subscription period expires; and
• Customer data will be handled according to the Data Retention and Deletion Policy.

4. Refunds

SchoolFlow refund terms must be selected before publication.

The final website version should specify one of the following approaches:

Option A — No Routine Refunds:
Subscription payments are generally non-refundable except where required by applicable law or where SchoolFlow expressly agrees otherwise.

Option B — Refund Window:
Customers may request a refund within 7/14/30 days of the initial subscription payment, subject to the applicable conditions.

Option C — Case-by-Case:
Refund requests are assessed individually based on the circumstances, applicable law and the customer's subscription terms.

5. Failed Payments

If a subscription payment fails, SchoolFlow may:

• Notify the customer;
• Retry the payment where supported;
• Restrict certain functionality;
• Suspend the account; or
• Terminate the subscription after an appropriate period.

6. Promotional Subscriptions

Promotional pricing, discounts and special offers may have separate conditions.

Unless expressly stated otherwise, promotional terms do not create an entitlement to continued promotional pricing.

7. Termination for Misuse

Where an account is terminated because of serious violation of the Terms of Service or Acceptable Use Policy, the customer may not be entitled to a refund except where required by applicable law.

8. Refund Processing

Approved refunds will normally be processed through the original payment method where technically possible.

The time taken for a refund to appear in the customer's account may depend on the relevant payment provider or financial institution.

9. Taxes

Where applicable, refunds may be adjusted to account for taxes, transaction charges or other legally required deductions.

10. Contact

Refund and cancellation requests should be sent to:

Email: billing@schoolflow.ng